Dell power supply
We own a Dell Latitude laptop. This week it suddenly stopped chargeing the battery and when we inserted the power supply there was an error message stating that there was something wrong with the power supply and that we needed to contact Dell support.
Bummer, I was sure this ment a trip back to the dealer and that both the laptop and the power supply needed to be sent away for months on end. But I called Dell customer support and a was greeted with nothing but understanding and great customer care. No problem they’d send a new power supply in mail straight away. It would not cost me anything (not even postage or handling fee). Two days later DHL called and wanted to know what time was best for them to deliver the package straight to my door at home.
Wow. That’s what I call good customer support. I’m sure I’ll buy something from Dell the next time I get a chance too. Dell gets 10 out of 10 points for good service.
I had my screen replaced in 24h for a single switch not fully functionnal. And all for free. It makes me wanna stick to them.
I actually had more problems with this laptop just last week. Windows just started to freeze and after a couple of reboots the laptop did no want to boot anymore. Ran the built-in Dell diagnostics and it reported some error codes on the HDD that I quoted to Dell support. Already the next day I got a brand new HDD delivered on my door. Since I’m using Windows Home Server the laptop was restored and back in running fashion in no time.
I too will probably stick with Dell the next time too.